STAKEHOLDER ENGAGEMENT GRI 2-29 The Group recognises that effective stakeholder engagement is an essential part of business sustainability. By fostering open and transparent communication, we enable stakeholders to gain insights into our business strategies and allow us to address their concerns swiftly and effectively. We categorise our stakeholders as those groups that significantly influence or are considerably affected by our operations. Throughout the year, we maintained continuous communications with stakeholders via various platforms and channels. In addition to sharing important updates about the Group, we value the perspectives and feedback from our stakeholders, as they are crucial in enhancing our services and advancing our sustainability objectives. The following table summarises our key stakeholders, modes of engagement, their key concerns, and how the Group has responded to those concerns. 66 Annual Report 2025
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